Introduction
Joshi Consultancy Services, including its wholly owned affiliates (“JCS”, "us," "we," or "our"), is committed to protecting the privacy of your information. This Privacy Policy (“Policy”) governs JCS’s use of personally identifiable information, also referred to as "personal data," about users of our products, services, and solutions available for purchase or use through our sales teams, accessible via our websites (collectively, our "Services"), and users of our website https://joshics.in as well as other websites operated by JCS that link to this Policy (collectively referred to as “Site(s)”). It also describes the choices available to you regarding our use of your personal data and how you can access and update this information. JCS complies with relevant regulations applying to personal data, including but not limited to the General Data Protection Regulation issued by the European Union.
Privacy Policy Updates
Due to the rapidly evolving nature of the Internet and technology, JCS may need to update this Privacy Policy from time to time. If so, JCS will post our updated Privacy Policy on our Site at https://joshics.in/privacy-policy and post a notice of the change, visible when users log on for the first time after the update, ensuring you are aware of what personal data we may collect and how we may use it. If we make material changes to this Policy, we will notify you here, by email, or via a notice on our homepage. JCS encourages you to review this Privacy Policy regularly for any changes. Your continued use of our Site(s) or Services, or continued provision of personal data to us, will be subject to the terms of the then-current Privacy Policy.
Data Integrity and Purpose Limitation
JCS provides a range of services across various industries, processing personal data on behalf of its customers in accordance with the terms of applicable agreements. We collect and process personal data solely to deliver the Services as instructed by our customers, ensuring data integrity and limiting use to the purposes outlined in those agreements.
Information Collection and Use
You can generally visit our Site(s) without revealing personal data. However, in certain sections, we may invite you to participate in surveys, questionnaires, or contests, contact us with questions or comments, request information, participate in forums or message boards, or complete a profile or registration form. Some Services or restricted areas of the Site(s) may require registration, which involves collecting personal data such as your name, email address, address, phone number, password, screen name, credit card information, or other contact details you voluntarily provide. If you use a forum on our Site(s), be aware that any personal data you submit can be read, collected, or used by other users and could be used to send unsolicited messages. JCS is not responsible for personal data you choose to share in these forums. We obtain permission before posting testimonials that include personal data.
Orders
When you purchase a product or service from us, we collect personal data such as name, email, shipping address, and financial information (e.g., credit card number, expiration date) via our order form. This information is used for billing and to fulfill your orders. If we encounter issues processing an order, we use this information to contact you. We may also collect data about the performance, security, configuration, and availability of customer systems in an automated manner as part of our Services. We use your personal data to register you for our Services, deliver requested goods or information, provide notices about purchased or potential future purchases, verify your authority to access our Site(s), and improve the content and administration of our Site(s) and Services. If you contact us by email, we will not disclose your contact information but may use it to respond to your message. However, we may publicly disclose the content or subject matter of your message, so do not send proprietary or confidential ideas, suggestions, or content. All email content (except contact information) is treated as non-proprietary and non-confidential and may be used by us for any purpose.
Details of Data Processing
- Subject matter: The processing of personal data to deliver Services as per customer agreements.
- Duration: The duration of data processing is determined by the customer and their contractual commitments with JCS.
- Purpose: To provide Services initiated by the customer.
- Nature of the processing: Processing activities necessary to deliver Services, as described in relevant documentation and initiated by the customer.
- Type of personal data: Determined by the customer as the data controller, which may include but is not limited to:
- First and last name
- Title, work department, manager/supervisor name
- Position and employment history
- Employer
- Contact information (company, personal and work email, phone, home address, business address, emergency contacts)
- Photographs
- Biographical and directory information, including linked social media profiles or posts
- Usernames, IDs, and login credentials
- Device identifiers used to access customer systems
- Log information from system usage
- Actions performed while using Services
- Employment status (full-time/part-time)
- Business travel arrangements
- Training records and needs
- Localization data
- Categories of data subjects: Customer representatives and end-users, including employees, contractors, collaborators, and advisors (natural persons).
Communications from the Site
Special Offers and Updates
We may send information about products, services, special deals, or promotions. You can opt out of these communications as described in the “Choice and Opt-out” section. Newsletters: If you subscribe to our newsletter(s), we use your name and email address to send it. You can unsubscribe as outlined in the “Choice and Opt-out” section. Service-related Announcements: We send strictly service-related announcements when necessary (e.g., for service maintenance). These are not promotional, and you cannot opt out unless you deactivate your account.
Customer Service
Based on the personal data you provide, we send a welcoming email to verify your username and password. We also communicate via email or phone, per your preference, to respond to inquiries, provide requested Services, and manage your account.
Choice/Opt-out
You can opt out of having your personal data used for certain purposes when we request it. To update your information or preferences for promotional messages, contact our Privacy Officer as noted in the “Contact Us” section or follow opt-out instructions in our email communications. Even if you opt out of promotional emails, you may still receive service-related communications, such as account or administrative notices.
Employment Opportunities
You may submit resumes or personal data through the Site(s) for employment consideration at JCS. This information is kept confidential, and we may contact you for additional details. We may use or retain this data for hiring decisions.
Children's Privacy
JCS recognizes the privacy interests of children and encourages parental involvement in their online activities. Our Site(s) and Services are not intended for children under 13. JCS does not knowingly collect personal data from children under 13.
Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance the Site experience. Cookies are small text files stored on your device containing user information but generally do not identify you personally (except as noted below). Web beacons in HTML-based emails track email interactions. We and our third-party service providers may use cookies or tracking mechanisms to monitor user activity on the Site(s) and identify the organization or entity you represent. If you register, we may associate your activity with your personal data to improve the Site(s), provide context for sales and support, initiate automated marketing campaigns based on your activity, and conduct internal business analysis.
Aggregate Information
We may track and maintain aggregate, non-personally identifiable information, such as total visitors, page visits, browser types, linked External Web Sites, and IP addresses. This data is analyzed for trends, statistics, and to administer the Site(s), track user movement, and gather demographic information for aggregate use.
Disclosure
We do not sell your personal data to any company or organization, except we may transfer it to a successor entity in a merger, consolidation, or corporate reorganization, or to a purchaser of substantially all of JCS’s assets related to the Site(s). We may share personal data and aggregate data with parent, subsidiary, or affiliate entities within JCS’s corporate family, non-affiliated partners, and vendors assisting with our Services (e.g., credit card processors). These third parties are contractually obligated to protect your personal data consistent with this Policy and not use it for their promotional purposes. We may disclose personal data (a) if required by law, regulation, or government authority, or to cooperate with investigations; (b) to enforce JCS’s Terms of Use or protect our rights; or (c) to ensure user safety. The Site(s) may link to External Web Sites not controlled by JCS. These links are provided for convenience, and JCS is not responsible for their content or privacy practices.
Security
We employ procedural and technological measures to protect your personal data from loss, unauthorized access, disclosure, alteration, or destruction. These include encryption, secure socket layer, firewalls, password protection, and internal access restrictions. Only JCS employees and consultants with a legitimate need to access your data for contractual, legal, or professional purposes may do so, and they are bound by confidentiality agreements. We ensure third-party agents processing personal data on our behalf provide equivalent privacy protections and process data only for specified purposes. If a third party processes data contrary to this Policy, JCS will take steps to prevent or stop such processing. Third parties are liable for damages unless JCS is responsible for the violation.
Updating and Deleting Personal Data
You can review and update your contact and account information related to purchases or activities through your account or by contacting us at privacy@joshics.in. JCS will delete your personal data upon request or account termination, except where retention is required for legal reasons. To review, correct, or request deletion of your data, contact us at privacy@joshics.in. We will respond to access requests within 30 days. EU or Swiss individuals may request access, updates, corrections, or deletion of their data by contacting the business that provided it or our Privacy Shield Contact at privacy@joshics.in, who will liaise with that business. We may authenticate your identity, charge a fee for access, or deny requests except as required by the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.
Enforcement and Liability
JCS is subject to the jurisdiction of the Companies Act, 1956, Companies Act 2013, and related Indian regulations administered by the Ministry of Corporate Affairs (MCA). We periodically review and verify this Policy’s accuracy and compliance with its principles. Employees with access to personal data are responsible for adhering to this Policy, with non-compliance potentially leading to disciplinary action, including termination.
Dispute Resolution
JCS investigates and resolves complaints regarding the use and disclosure of personal data in violation of this Policy. Contact the website owner (our customer) or JCS at privacy@joshics.in with questions or concerns. Unresolved complaints may, in limited cases, proceed to binding arbitration before a Privacy Shield Panel. JCS cooperates with the MCA and EU Member State Data Protection Authorities for unresolved complaints.
Contact Us
For questions or complaints about this Privacy Policy, contact us by email: privacy@joshics.in.